Product help
Native email sign-in, existing web sign-in, invites, planning, spots or messages.
Support
Keep the crew moving
Help with sign-in, invite links, planning, private posts and your account.
Quick routes
What do you need?
Include the email address you use to sign in and your crew name when it is safe to do so. Never email a password, invite token or private photo.
Privacy request
Access, correction, restriction or another data question.
Delete account
Use MY SC → Delete account, or follow the linked web process. Sign-out ends your session only.
Report abuse
The mobile app provides Report and Block actions. Email support if the control is unavailable or you need follow-up.
Common questions
Fix it fast
Sunset Cycle deliberately keeps access narrow. A missing crew or expired invite is usually a protection working as intended.
How do I join a crew?
Open the complete invite link sent by the organiser, then sign in with the email/password account you want to use. An invite works once, lasts seven days and belongs to one crew.
My invite expired or says it was already used
Ask a crew organiser to create a fresh link. Do not forward an invite intended for someone else.
I signed in but cannot see a crew
After verifying your account, create a private crew or open an active invitation from an organiser. One account can belong to one crew at a time.
How does “Use my location” work?
It is optional. Your browser or phone asks permission, then the app rounds the coordinates to an approximate area before looking for nearby public OpenStreetMap places. The app does not save a live route or use background location.
Why is a suggested spot not in the planner?
Member suggestions remain pending until an organiser approves them. Planning only uses active, crew-approved public spots.
Can I remove a post or report content?
The current mobile app provides Report and Block controls. Contact support to request removal of a message or other crew content when no delete control is shown.
How do I delete my account?
In the mobile app, open MY SC → Delete account. If app access is unavailable, use the account-deletion page. Signing out does not delete the account.
Does the home-safe status call anyone?
No. It is a crew coordination signal, not emergency monitoring. In an emergency call 999 or 112 in the UK.
How do I change my display name or sign out?
Open the round menu button at the top of the app. Your account panel contains the display-name edit control and sign-out button.
Still stuck?
Tell us what happened
Email support@sunsetcycle.co.uk. Include your device, browser, what you expected and the exact message you saw. Do not include a password or live invite link.
Email support